A user cannot see the camera or its recordings

If a person with whom you have shared a Mozaë camera cannot see it, the invitation has usually not been accepted, or the sharing was not sent from the farm's main account. If they can see the live view but not past footage, you need to enable the Playback option for this camera.

The camera does not appear for the person:

Check these two causes, in this order:

1. The invitation has not been accepted. Until the person has confirmed it from their own account, the sharing does not exist. Ask them to check their notifications in the HIK Connect app.
2. The sharing was not sent from the right account. Only the farm's main account, to which the camera is linked, can share. Sharing sent from an account that itself received the camera does not work.

The person sees the live view but not past footage:

This is normal: access to recordings is not automatically included in a share.

To give access to recordings:

1. From the farm's main account, open the sharing settings using the gear icon.
2. Enable the Playback option.
3. Save.

The Playback option is set camera by camera: a person can therefore replay the footage of one camera and not another. The simplest approach is to enable it as soon as you share.

Related articles:

• Sharing your camera with another user
• Watching and replaying my recordings