I am not receiving notifications on my phone

If your alerts are set up correctly in the app but nothing reaches your phone, it is probably the phone that is blocking notifications, not the app.

Allowing notifications:

To check that notifications are allowed:

1. Open your phone settings.
2. Go to Apps, then Mozaë.
3. Open Notifications.
4. Check that notifications are allowed.

In the same place, you can choose how they are displayed: on the lock screen, with or without sound, as a banner.

Checking Do Not Disturb mode:

If Do Not Disturb mode is active at night, it may hide calving alerts. Most phones let you allow an app to override this mode.

Testing reception:

In the Account sharing tab, two bell-shaped buttons send a test notification: a standard one, and a calving one with its specific ringtone.

The most reliable method
The test lets you check that everything comes through, without waiting for an actual calving.

Related articles:

• Setting up alert reception, user by user
• Sharing your account with a partner, an employee or a service provider